Field Officer Case Management at GiveDirectly

Reporting to the Associate Field Manager (AFM) Hotline & Case Management, the Field Officer (FO) – Case Management’s primary focus is to address the case management needs of vulnerable recipients in a specific GiveDirectly program. The FO – Case Management works in coordination with enrollment and follow-up Field Officers to address concerns raised by the recipients. The FO – Case Management acts primarily as a case coordinator and recipients case manager, and may perform duties that include home visits, prevention of harm and risk reduction, as well as crisis intervention. As part of the FO – Case Management’s routine duties he/she will interact with program AFMs (both enrollment and follow-up), Field Manager Safeguarding, as well as the Field Manager Call Center.

Responsibilities:
• Check Salesforce for recipient cases logged by the call center agents as well as enrollment and follow-up AFMs for investigation
• Regularly attend briefs and debriefs with the enrollment and follow-up teams so as to pick up any recipient concerns that may come up for further investigation
• Log new recipient cases into Salesforce
• Reach out to recipients with concerns either remotely or through home visits when necessary in order to establish the exact nature of their concerns
• Assess recipient readiness for case management services based on needs, ability, and willingness to participate in the program
• Create case management plans for recipients based on own case findings for approval by AFM – Hotline and Case Management
• Prepare case-related reports including outcomes, successes and challenges when required
• Participate in the development of basic standards for case management that are flexible and adaptable
• Establish and maintain collaborative working relationships with community resources
• Provide recipients with relevant GiveDirectly approved referrals to agencies and service providers based upon their concerns
• Follow up with referrals to ensure that recipients receive and access necessary services in a timely manner
• Actively participate in staff meetings and trainings
• Perform other related duties as required

Desired Attributes:
• Critical thinking and attention to detail
• Integrity
• Organized and able to work with minimal supervision
• Active participation in staff meetings and trainings
• Excellent investigation and report writing skills
• Excellent time management skills
• Highly motivated self-starter, with proven ability to develop creative solutions to problems
• Excellent written and oral communication skills, interpersonal skills, and ability to work both individually and as part of a team
• Ability to multitask and remain calm in demanding and unpredictable situations
• Ability to maintain a professional, customer service-oriented attitude at all times
• Display a high level of initiative and commitment towards completing assignments efficiently
• Must possess work/language proficiency in English and Lumasaba

Qualifications:
• Possess a bachelors’ degree in Social Work or relevant case management experience
• Experience in case management and/or program development is beneficial
• Possess the ability to use computers and proficiency in Microsoft Office software

This is a temporary (three months) project and applications for this role will be processed on a rolling basis.

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