The Regional Field Manager will be field based, with the primary work location being a Living Goods branch or a District Health Office in the region the position supervises. You will spend approximately 75% of your time in the field and 25% of time at HQ in Kampala.
Key Duties and Responsibilities
Planning and Analysis
• Support branch teams efficiently plan their monthly activities
• Based on branch performance, support branch teams for effectively prioritize their time to concentrate efforts on most urgent areas of improvement
• Monitor branch KPIs using dashboard and other tools. Support branch teams overcome challenges
• Proactively monitor and resolve potential risks at branch e.g. lack of compliance against LG policy, low stock of items etc.
Performance Management
• Provide leadership to the branch managers building a high efficient and effective team.
• Provide supportive supervision to branch teams in your region both face to face and remotely
• Provide coaching to Senior Branch Managers and Community Health Manager to improve individual and team performance.
• Support professional development of branch team members
• As required support the new Branch Management (Community Health Managers/Supervisors) Trainees as they are undergoing training in your region
• Visit the field with all branch team members and observe interactions between Community Health Workers, clients and branch teams. Provide feedback using performance management tools
• Pro-actively work with branch teams to meet key KPIs through brainstorming problems, identifying areas for improvement, bringing new ideas for testing to the innovations committee
Compliance and Quality Improvement
• Ensure branches are compliant with all LG policies and procedures
• Support the management of credit, consignment and other finance processes
• Support branch team members in inventory management including shrink remedial plans
• Support branch teams in the development and implementation of quality improvement action plans
Communications and linkage with other departments
• Champion changes and new policies and build understanding within the region
• Cascade messages from HQ to field teams accurately and in a timely fashion
• Represent the region at HQ meetings, ensuring that their voices are heard and their concerns are addressed
• Liaise effectively between branch teams and relevant HQ based teams to ensure efficient operations
Qualifications, Skills and Experience
• Clinical or public health degree. Masters degree preferred
• Certificate in coaching preferred
• Track record of developing field based teams including managing teams of 15+
• Results oriented and strong track record of driving KPIs qualitative
• Unimpeachable integrity
• Ability to analyze and use data to inform decision-making
• Social enterprise experience a plus
• Fluency in English is required. Ability to conduct business in Luganda and other local languages preferred.
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