Relationship Managers Work Place Banking x2 at Housing Finance Bank

Housing Finance Bank, is a Commercial Bank and the leading provider of housing finance solutions with a vision to be the preferred consumer and business bank with a focus on housing finance. To efficiently and effectively attain its strategic objectives, Housing Finance Bank is seeking to hire qualified, versatile and self-driven individuals to fill vacant positions in its establishment as follows; .

Job Title: Relationship Manager Work Place Banking (2)
Department: Mortgage & Consumer Banking
Reports To: Manager Workplace Banking
Direct Reports: None
Interacts/ Interfaces with:
Internal:
• Personal banking Teams
• Branch Teams
• Credit Teams
• Auditors External
. Customers
• HFB Business Partners

Job Purpose:

Accountable for acquiring, managing and sustaining a portfolio of schemes, of companies and institutions, that have signed up for scheme banking and personal financing solutions for their employees, managing consistency, risk, quality of operational service and turnaround time. Responsible for ensuring that the Bank realizes value from portfolio of schemes by increasing market share, increasing product holding by employees in the respective schemes and maximizing schemes penetration.

Key Result Areas

1. Act as a contact for the Schemes and undertake appropriate promotional, loyalty and public relations activities in the schemes. This includes coordinating communication to the schemes on service standards, pricing, relationship team contact points and any product changes

2. Work with the personal banking team & Branch Managers including Relationship managers and Sales Coordination to drive delivery of targets through the Schemes value proposition.

3. Work closely with the credit operations team to ensure timely invoicing and repayment of loans taken as well as Identify and follow up with Branches on any non-repayment cases in the schemes portfolio

4. Ensure excellent business relationships are in place with all internal and external stakeholders, so as to achieve optimum value

5. Manage the respective Schemes’ customer complaints and resolution with the Branches

6. Research, review and recommend product or process changes for personal credit in line with customer needs and market changes

7. Monitor and ensure adherence to risk service standards

8. Identify and implement opportunities for cross selling different products to employees in respective schemes

9. Monitor loans in the scheme and Non scheme portfolio and ensure that they are performing in line with set targets and approved terms and conditions

10. Prepare scheme / non scheme performance reports to all stake holders for review in accordance to set targets detailing the performance progress.

11. Handle customer queries and complaints and resolve them in a timely manner and escalate any unresolved queries in the shortest time possible

12. Support all personal loan applications and company vetting documentation from branches that may require approval for reasons within acceptable risk margins.

13. Actively participate in the training and coaching programme of the Bank for sales officers and make reports in line with the performance management frame work.
14. Any other duty as maybe assigned by the bank

Financial Responsibility

• Accountable for the work place banking business & financial targets as will be agreed using different parameters esp. on customer numbers, Liabilities, Assets and revenue growth.

• Responsible for controlling work place banking costs to within agreed budget.
Person specifications
Education & Training
1. A Business degree in finance, Commerce, Business Administration, Economics, Statistics, management or any relevant field.
2. Possession of a Certified banking qualification or master’s degree in a relevant field would be an added advantage.
3. Relevant Practical training in personal banking product management.
Skills & Experience
1. Excellent understanding of the Bank, its strategy and all of its Banking services
1. Solid and proven credit skills with relevant business experience and acumen.
2. Must have critical thinking, analytical attention to detail and problem solving skills.
3. Good verbal and written communication skills
Skills & Experience
1. Must have critical thinking, analytical attention to detail and problem solving skills.
2. Good communication skills both verbal & written
3. A minimum of 3 years’ experience in a Banking or similar environment
4. Must have a good understanding about consumer banking product features, pricing benefits, positioning, design and promotions.
5. Advanced, computer literacy, numerical skills and statistical skills.
6. Interpersonal relationship skills, Assertive, “self-starter personality that is energetic and a natural net worker.
7. Team player, ability to work under pressure and in position to exercise excellent judgment.
Business Behaviours
1. The ability to communicate clearly both verbally and in written form in a professional manner is deemed essential.
2. Ability to build functioning working relationships across organizational and cultural boundaries.
3. Takes clear accountability, and focuses on delivery of broader sales targets.
4. Ability to demonstrate positive image and role model HFB’s values and leadership behaviours.
5. Must be a person of impeccable integrity.

The post Relationship Managers Work Place Banking x2 at Housing Finance Bank appeared first on Jobweb Uganda.

from Jobweb Uganda https://ift.tt/3a3Gg9R