We’re looking for a sharp, data-driven and execution-oriented Senior Operations Specialist to support and drive key operational pillars in Uganda — Marketplace Performance, Rider Growth, Driver Growth, and Driver Engagement. This is a high-impact role where you’ll shape city performance through strategic planning, execution, and continuous performance improvement. You’ll be responsible for managing city-level targets, supporting onboarding and reactivation of drivers, improving marketplace quality (surge, ETA, SC), and helping drive rider and driver loyalty. This is a hands-on role with a strong balance of analytical depth, commercial instinct, and operational excellence.
Responsibilities:
- Monitor, report, and act on key metrics such as ETA, Search Coverage, Surge, Utilisation, and Finish Rate
- Own weekly city-level performance reviews and proactively identify areas for improvement
- Drive growth in Scheduled Rides, Bolt Send, and High-Value Categories (e.g. Comfort, XL)
- Manage scout activations, funnel quality, and lead tracking to ensure we meet monthly supply targets
- Lead monthly booster events and regular driver roundtables in Kampala and key towns
- Implement ongoing training and comms to improve driver experience and retention
Uganda Job Market
Qualifications:
- 4–7 years of experience in operations, logistics, mobility, or marketplace businesses
- Strong analytical skills with experience using Excel/Sheets and operational dashboards
- Proactive, structured, and comfortable working with ambiguity
- Confident communicator — able to work with field teams, BPOs, and cross-functional stakeholders
- Passion for mobility, rider and driver experience, and solving real-world problems
- Ideally experienced in working in or leading in Uganda or similar markets
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