Team Leader- Call Centre at Platinum Credit (U) Ltd

POSITION: Team Leader- Call Centre (1 Vacancy)
COMPANY: Platinum Credit (U) Ltd
LOCATION: Bukoto

Job details:
The overall purpose of the role is to grow the portfolio of the team month on month while maintaining high portfolio quality through a motivated team and satisfied customers

Key duties/responsibilities:
• Meeting set monthly sales targets.
• Managing team’s data: Responsible for daily storage, distribution and usage of data.
• Documentation and reporting: Responsible for compilation of monthly team’s performance report.
• Responsible for achieving cluster target: Daily monitoring of outbound calls made, thorough follow ups.
• Recruitment and training: Assist in placement and continuous training of Telesales Officers on product knowledge.
• Performance management and ensuring discipline for the team.
• Listen and evaluate a pre-determined number of calls per Agent in a week for all Agents assigned while ensuring that quality standards are met.
• Analyze Quality Assurance performance trends and conduct pre-determined daily coaching sessions with each Agent while providing effective developmental feedback.
• Provide a Weekly Evaluation Report
• Carry out Evaluation feedback sessions with the Agents

Required Qualifications and Work Experience:
• Bachelor’s degree in sales, marketing or a business-related field from a recognized institution.
• At least two years relevant work experience, one of which must be in a leadership position.

Other attributes
• Above average people skills/soft skills (includes listening skills, stress management)
• Analytical capabilities for report writing purposes
• Integrity and ability to both work in and lead a dynamic team
• Verbal and written communication skills.
• Good knowledge of company credit/lending policy
• Good computer and database skills

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