Sales and Ticketing Agent for Uganda at RwandAir Ltd

RwandAir Limited is the flag carrier Airline of Rwanda. It operates domestic and international services to East Africa, Central Africa, West Africa, Southern Africa, the Middle East, Asia and Europe from its main base at Kigali International Airport. RwandAir has a second hub in Cotonou, Benin that serves the Central and West African markets. Our mission is to provide unsurpassed, safe and reliable services in air transportation, including strategically linking Rwanda with the outside world, while ensuring a fair return on investment. As part of the expansion strategy we are looking for interested, qualified and competent candidates to fill the following position:

 Job Title: Sales and Ticketing Agent for Uganda.

 

Reports to: Sales Supervisor.

 

Job Purpose

The Sales and Ticketing Agent is responsible for providing excellent service to customers in terms of ticketing reservations and WB product to generate sales and ensure customer satisfaction and loyalty.

Duties and Responsibilities

• Do reservations and ticketing for all WB clients to generate sales;
• Fare quotes to all WB clients to provide the best applicable fares and generate sales;
• Recruit and handle existing and prospective frequent fliers to win and retain loyalty;
• Printing and reconciling of sales returns to accounts for daily sales;
• Promote WB products and services to create awareness and generate sales and revenue;
• Promote direct telephone sales so as to reduce distribution costs and generate sales.

Desired Profile: Required education, Experience and Abilities

 

·      Minimum ‘A’ level Certificate; (Secondary level);

·      IATA/UFTAA diploma/basic Airline fares and ticketing;

·      At least 2 years’ experience in Airline reservations and ticketing;

·      English (Spoken: Fluent, Written: Excellent);

·      Knowledge of French will be an added advantage;

·      Customer focused;

·      Good communication skills;

·      Pleasant personality/approachable;

·      Advanced Computer Skills.

How to apply:

·      An application letter addressed to.  Director -Human Resources.

·      Recent Curriculum Vitae.

·      A photocopy of Passport.

·      Notarized relevant certificates.

·      One passport photos.

·      Three referees

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