Baggage Tracing Supervisors at Uganda Airlines

Job Summary

The Baggage Tracing Supervisor plays an important role in the airport operations of Uganda Airlines by ensuring that passengers’ challenges with their baggage are dealt with.

Key accountabilities /responsibilities:

• Monitor baggage performance within the Uganda Airlines network.
• Investigate any discrepancy cases related to baggage at Entebbe Hub and all outstations.
• Design and implement up-to-date training materials for baggage services for all stations.
• Monitor missing baggage tracking progress from the GHA team and ensure they provide updated information to our passengers.
• Ensure all stations follow Standard Operating Procedures to settle all the baggage discrepancy cases.
• Deliver the highest service levels to all our customers.
• Responsible for lost and found and damaged baggage handling.
• Offer alternative solutions to settle baggage claims and render assistance to all passengers.
• Thoroughly trace missing baggage.
• Promptly arrange delivery of mishandled baggage (MHB) to passengers.
• Record irregularities and follow up with passengers on a daily basis.
• Update passengers on a daily basis on the status of their baggage.
• Ensure phone calls are picked at all times with sufficient responses to passengers.
• Ensure that AHLs are updated in the “FF” element for all communication with passengers.
• Perform any other duties assigned by management.

Qualifications (knowledge, skills, experience)

• University graduate or relevant Higher Diploma with experience in all-around airport handling operations with relevant experience in baggage services.
• At least 3 – 5 years relevant experience in a similar role with a reputable airline or reputable ground handling company.
• World Tracer Training (Mandatory).
• Baggage Reconciliation Services (BRS) Training.
• Airside Safety Training.
• Aviation Safety Awareness Training.
• IATA Dangerous Goods Awareness Training.
• Aviation Safety and Security Awareness Training.
• Airport Operations Experience.
• ICAO Safety Management Systems (SMS) Training/Awareness.

Competencies

• Good report writing skills.
• Customer-focused and hospitable.
• Attention to detail and quality.
• Excellent communication and interpersonal skills.
• Confident, decisive and proactive.

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