Trainer at Samasource

About the Job:
In preparation for Samasource’s next phase of growth, we are searching for a seasoned Trainer. The Trainer will closely work with the Senior Manager, Training Operations, and help him/her provide standard or specialized teaching, technical training, or counseling in a designated area.
You will serve as a key partner to the Senior Manager, Training Operations, and report directly to this role.

Key Responsibilities:
• Implement training for new projects right from selection of the trainees to certification
• Maintain and observe quality standards in content delivery
• Provide timely training feedback to Training Manager
• Ensure that training allowance budgets and final payouts are accurate, aligned with Samabox data, and requests are sent on time.
• Liaise with the AMs, QA, and TL of the projects which have new workflows
• In case of any need for refresher training as may be requested by the AMs, assess the areas of need and conduct the refresher training to address the problem.
• Conduct Induction training for all new employees.
• Source and compile training material whilst ensuring it is kept up to date
• Work under minimum supervision to conduct training at the Delivery Center to support SamaU course rollout and implementation
• Support learners during training and collect training data/course feedback for each cohort.
• Manage and keep track of learner progress and performance through the e-Learning platform.

Minimum Qualifications
• Working knowledge in using processing tools such as photoshop and exposure to multimedia (image and video) creation tools.
• Experience with documentation, graphic design, or instructional design, preferred.
• Strong presentation, communication, writing, and interpersonal skills.
• Ability to explain complex concepts to non-technical trainees.
• Professional curiosity with the ability to prioritize effectively in a fast-paced, changing environment.
• Attention to detail and the ability to deliver a well-thought-out strategy and accurate product/presentation.
• Must be self-motivated, results-oriented with proven ability to work autonomously from concept to implementation
• Proven ability to manage multiple tasks and be flexible by adjusting priorities
• Proven ability to drive continuous improvement and innovation
• Deep understanding of video and image annotation principles.

Preferred Qualifications:
• A Bachelor’s Degree in Education or Computer Science with a focus on learning and development/ training or; 2 to 3 years experience in training within the BPO industry for technical assignments
• Certification in training/ or as a trainer.
• Fluency in the English language is a plus.
• Knowledge and experience of computers and computer packages.
• A good understanding of e-Learning techniques. Participation in an online or blended program
• Experience teaching/training in underprivileged communities.

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