Senior Assistant, Casework at International Justice Mission

Overview: As Sr. Assistant, Casework you will provide essential case tracking and data management to support caseworkers and evidence the efficacy of IJM casework.
Key Result Areas:
The success of this role is measured by the following KRAs:
• A case management framework is developed and followed, ensuring casework data is accessibly tracked and organized.
• Case management and tracking systems are efficient, understood and adhered to by all caseworkers.
• Case intake actions align with the purposes and goals of the Field Presence.

Roles and Responsibilities:
• Policies and Procedures:
• Coordinate case intake and client screening based on established criteria.
• Evaluate and develop case intake and client screening strategies.

Training and Development:
• Conduct trainings for new and current staff on IJM’s case tracking and management systems.
• Research, Program Management and M&E:

• Assist with development and embed systems to track the collection, review and use of Casework monitoring data.
• Coordinate and participate in the collection, reporting and analysis of casework monitoring data.
• Compile, edit, and submit monthly, quarterly, annual, and ad hoc reports produced by the office.

Documentation, Reporting & Data Management:
• Manage the case tracking management systems.
• Evaluate and develop case tracking and management strategies in partnerships.
• Ensure that the Casework team are accurately recording case related data on electronic case tracking management systems.
• Work alongside national, regional and global IJM teams to provide feedback and ensure consistency and roll out of new systems.
• Manage case pipeline and timeframes, identify inefficiencies, and make recommendations to Team Leaders on how to effectively process IJM cases.
• Supervisory:
• The Senior Casework Assistant reports to the Senior Manager, Fort Portal Projects.
• Education & Experience:
• Degree in law or other relevant field.
• Successful completion of LDC preferred.
• Two or more years of experience as a practicing attorney preferred.
• Two or more years of experience working with electronic databases or case tracking software preferred.
• Excellent critical thinking, legal analysis and oral and written advocacy skills.
• Fluency in English and Rutooro, with excellent writing and speaking in both.
• Excellent computer literacy with proficiency in MS Word, Outlook, and Excel.
• Driver’s License preferred.

Non-Technical Competencies:
• Mature Christian faith as defined by the Apostles’ Creed.
• Passionate commitment to IJM’s mission and values.
• Professional in demeanor, appearance, writing and oral communication.
• Works well under stress with a sustained positive attitude.
• Exceptionally high level of honesty and integrity.
• Intelligent, organized, creative and proactive problem solver.
• Ability to cooperate effectively in a multi-cultural environment.
Other Duties:
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities for the position. Duties, responsibilities and activities may change at any time with or without notice. All positions are required to perform any additional tasks assigned by the supervisor.

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