Banking Assistant at Finance Trust Bank

The job holder will report to the Branch Accountant and will be based at a branch of the Bank.
Role of the Job:
To receive deposits, pay customers’ withdrawals on request, attend to customer complaints and balance cash at the end of day.

Key Result Areas:
• Receive cash and Cheque deposits from customers in line with the cash management policy.
• Pay out cash to customers in line with the cash management policy.
• Receive and verify cash from strong room/ reserve every morning in line with the cash management policy.
• Balance cash at the end of the day in line with the cash management policy and procedures.
• Conduct money transfer transactions in line with the money transfers policy.
• Receive and attend to customers’ inquiries, complaints and requests in line with FTB policies.
• Open customer accounts in line with the account opening procedures.
• Enter the customer details, photos and signatures into the system in line with account opening procedures.
• Grow the customer base by cross selling FTB products to them.
• Record, forward suggestions from customers and follow up in line with customer care strategy.
• Provide documents used in banking to customers in line with FTB policies and procedures.
• Receive and enter ATM, CRB and other applications in line with the FTB policy and procedures.

Minimum qualification requirements and Personal attributes for this position:
• A Degree or Diploma in Accounting/Business Administration or other business related qualification obtained from a recognized institution.
• A Credit Pass in Mathematics and English at Ordinary level education.
• Working knowledge of Banking software.
• Experience working as a Cashier in a busy organization will be an added advantage.
• Demonstrated computer literacy is a MUST.
• Ability to speak indigenous languages is necessary.
• High integrity and sense of confidentiality.
• Good Communication skills.
• Good interpersonal and team work skills.
• Willingness to work outside the Central business district of Kampala.
Position carries an attractive salary and benefits package.

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