IT Trainee at Mercy Corps

General Position Summary
The IT Trainee will be assisting the IT Officer in day to day running of the organization’s IT department to ensure that work moves on well for the rest of the MC Teams. .

Systems Administration Services
• Configuration of workstations and other network devices e.g., printers
• User administration on network systems
• Installation and configuration of new or updated application software
• Provide day to day, onsite helpdesk support to network and computer users
• Identify trouble spots ensuring any problems are mitigated to minimize interruptions in daily operations
• Liaise directly with Internet Service providers to troubleshoot connectivity issues as needed
• Troubleshoot and undertake 1st level repair of hardware, operating systems and applications before escalation to either hardware/software vendors
• Updating trackers for the IT Department e.g.: Invoice tracker, Repair Tracker, Operations Support Tracker.
• Making sure that issues reported and resolved are closed on the tracker

Maintenance
• Proactively identify and determine emerging IT needs to improve operations
• Servicing of software resources
• Conduct periodic maintenance
• Servicing of IT equipment including Laptops, printers, racks and Desktops to ensure they are clean and in good working condition.

External
• Work on payments for vendors to ensure that they are paid on time.
• Communicate with Service providers to ensure that MC gets the right services.

Qualifications, Skills, Competencies, & Experience:
• A Bachelors Degree in IT, Computer Science or any other relevant discipline
• At least two years of ICT Security management experience, including one year of technical experience.
• Planning and Organizational skills
• Integrity and honesty
• Accuracy
• Problem solving and good judgment skills
• Analytical skills
• Good communication skills both written and spoken
• Positive attitude
• Confidentiality
• Keen to learn and to share knowledge

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