General Manager at Old Mutual South Africa

Job Description

• Develop the Company’s Operations Strategy
• Accountable for execution of tactical business plans (derived from BU Strategy) at operational level
• Develop appropriate strategies that will promote the company’s operations and ensure timely implementation
• Oversee the Underwriting, Claims, Product Development, Customer Service, Actuarial and Marketing functions
• Manages direct (Managers, Team Leaders and Specialists)and indirect (Clerical staff) reports.
• Develop a robust Reinsurance Program.
• Put in place standards for the company and interdepartmental service level agreements that will improve the company’s service ratings.
• Owns operational efficiency and quality including an operations balanced scorecard incorporating finance, people, process and customer dimensions of the business
• Ensure that the underwriting policies reflect the company’s strategic risk management framework
• Ensure the services to customers and procedures meet the expectations.
• Ensure the Marketing Strategy is update and follow through the implementation of the activities.
• Integrates decision making across all of these spectrums
• Contribute to projects impacting on business deliverables (Delivery of level three plans)
• Provides operational and best practice context for internal environment

Responsibilities

Skills and Experience

5 Years relevant work experience

Education

Bachelor Of Business Management: Financial Management, Master of Business Administration (MBA): Insurance And Risk Management

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