Job Title: EXECUTIVE ASSISTANT
Reporting to: MANAGING DIRECTOR/CEO
Location: HEAD OFFICE
Job Summary: Ensures that the administrative matters of the Executive Office run smoothly by effectively planning for and coordinating all stakeholder requirements as per the Bank’s policies, guidelines and procedures. .
Major Duties and Responsibilities
• Develop, plan & monitor the Managing Director’s diary of activities.
• Actively contribute to overall communications/ events calendar, identifying opportunities & generating ideas to ensure strategic messages are delivered at all events involving the Managing Director.
• Work closely with all stakeholders to develop and enhance the strategy of the bank and develop end to end resolution of customer complaints addressed to the Managing Director.
• Provide administrative assistance for Board meetings, including travel, venue logistics, filing and distribution of Board papers/ documents.
• Provide administrative and secretarial support for Management meetings, including minute taking, report writing and maintaining action logs for closure of key issues requiring executive management’s attention.
• Maintain an efficient and effective filing system.
• Manage the process for handling all issues/ queries/ complaints received to the Managing Director.
• Receive and forward Executive office correspondence, communication including letters, memos, telephone calls, incoming and outgoing mail in line with Bank policy.
• Attend to visitors/customers in the Executive Office by scheduling appointments to effectively deliver public relations in line with guiding procedures of the bank.
• Supervise and ensure cleanliness of the executive office all the time.
• Plan, requisition and account for office stationery and equipment in line with bank’s policies.
Work Experience
Minimum of 3 years cognate experience
Key Required Skills
• Resilient individual, able to quickly adapt to changing situations and pressure levels.
• Highly proactive, self –driven, and able to prioritize & multitask effectively
• Great stakeholder management skills, accompanied by an understanding of the Office’s key stakeholders
• Excellent time management skills
• Excellent verbal and written communication skills
• Key attention to detail
• Proven record of professional discretion
• Above average competence in use of MS Office tools/ applications
• Previous banking experience is an added advantage
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