Relationship Managers Institutional & Public Sector x2 at Housing Finance Bank

Housing Finance Bank, is a Commercial Bank and the leading provider of housing finance solutions with a vision to be the preferred consumer and business bank with a focus on housing finance. To efficiently and effectively attain its strategic objectives, Housing Finance Bank is seeking to hire qualified, versatile and self-driven individuals to fill vacant positions in its establishment as follows; .

Job Title: Relationship Manager Institutional & Public Sector (2)
Department: Business & Institutional Banking
Reports To: Manager, Institutional & Public Sector Banking
Direct Reports: None
Interacts:/Interfaces with:
Internal:
• Branch Managers
• Brainch Business Managers & Business Bankers
• Business & Institutional Banking team
External
• Customers for respective Business Segments

Job Purpose: Grow the Bank’s Institutional & Public sector segment business through sales, service and retention of the assigned customer portfolio and ensure portfolio quality in line with the Segments targets and the Bank policies
Key Result Areas
1. Develop a strategy for business growth and optimise business opportunities from new and existing customers through cross selling of other HFB products and services.
2. Build and manage client relationships in order to grow Housing Finance Bank share of wallet through customer engagements
3. Build and manage stakeholder relationships in the assigned segment with a view of creating visibility of the HFB brand and grow the Institution & Public sector business
4. Monitor and evaluate performance of the assigned portfolio in line with the Bank’s Credit risk management frame work to ensure timely repayments of instalment, and conduct regular financial analysis to identify early warning signs of default and recommend a plan of action
5. Prepare sales and productivity performance reports as shall be required from time to time
6. Handle customer queries and complaints and resolve them in a timely manner and escalate any unresolved queries in in line with the Customer Service Charter
Financial Responsibility
Responsible for delivering set business & financial targets within the Institution & Public sector segment

Person specifications
Education & Training
1. An Honours Degree in Business administration, Commerce, Economics or any other related field from a recognized university.
2. Post-graduate qualifications / Professional Course in relevant discipline would be an added advantage
Skills & Experience
1. Minimum of 5 years progressive experience in business growth with an established and demonstrable track record in the field of relationship management, preferably in a commercial bank Sound Understanding of Laws and regulations relating to lending in Financial Institutions.
2. Risk awareness in the banking industry Proven networking skills and abilities.
Business Behaviours
1. The ability to communicate clearly both verbally and in written form in a professional manner is deemed essential.
2. Ability to build functioning working relationships across the department and cultural boundaries.
3. Takes clear accountability, and focuses on delivery of broader departmental goals.
4. Ability to demonstrate positive image and role model HFB’s values and leadership behaviours.
5. Must be a person of impeccable integrity.

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