Branch Manager x2 at Orient Bank

Reporting to: HEAD, CUSTOMER NETWORK
Location: ACACIA BRANCH & JINJA TOWN BRANCH
Job Summary
To provide overall branch leadership by managing performance of the branch in order to achieve the financial, customer service, people and operational objectives of the retail business in accordance with the Bank’s policies and procedures.

Major Duties and Responsibilities
• Manage the marketing and business development function of the branch to achieve its targets as per dash-board /KPIs.
• Streamline business processes of the branch to create efficiency and ensure adherence to the risk management framework.
• Ensure all branch business operations comply with Bank policies and procedures and all regulatory guide-lines of the financial sector.
• Conduct monthly review of performance levels against approved budgets and prepare branch performance reports.
• Participate in the preparation of the branch’s annual budget and monitor its implementation to minimize overruns/variances.
• Ensure that all accounts opened at the Branch comply with the KYC policies and procedures.
• Regularly appraise the activities of the branch and make recommendations for improvements where required.

• Monitor all customer queries and complaints at the branch to ensure timely resolution and create competitive turnaround time of closing any outstanding issues in line with the set service standards.
• Monitor and evaluate performance of branch team in respect to the set targets and support staff development to achieve volume of business and enhanced profitability in line with performance management guidelines.

Minimum Education Qualification
A Bachelor’s degree in a business related course from a recognized university.

Key Required Skills
• Leadership and supervisory skills
• Market intelligence
• Demonstrated good customer service orientation

• Excellent interpersonal and oral communication skills.
• Performance management skills
• High level of integrity and ethical standards

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