Banking Teller at Citibank

Overview

Acting as the functional heart of our business, Operations makes everything work on time and on target, in a world that demands lightning-fast transaction speeds, pinpoints execution accuracy and full visibility. It ensures global transactions flow smoothly around the clock, wherever we do business. Without it, the daily clearance, settlement and execution of a trillion dollars’ worth of trades and the weekly movement of tens of billions of dollars in dozens of world currencies would come to a complete standstill.

Success Profile

You’ll have strong communication, planning and organizational skills which will benefit you and the team. Our teams need individuals who can research, process, and interpret large amounts of information everyday which will allow you to make ethical decisions with integrity

Responsibilities

Reporting Lines:  The Teller reports to the Cash Officer.

The Candidate

• Excellent interpersonal and communication skills
• Strong risk & control awareness and knowledge of mandatory Banking control practices.
• Ability to handle daily cash payouts and receipts in various currencies including bulk transactions.
• Maintain a good differences history progressively improving with experience.
• Strong Analytical and problem solving skills

Qualifications and Experience

• Minimum University Honors Degree
• Knowledge of the Uganda Bankers Association consumer protection guidelines.
• Excellent working knowledge of internal compliance and regulatory requirements.
• Knowledge on causes and how to mitigate fraud.
• Knowledge of bank products & services not limited to cash operations, trade operations, cash and tellers functions, FX/MM products.

The Job Description and Responsibilities

• Receiving and processing of Cash/Cheque instructions deposited over the counter.
• Provision of high quality customer services/experience.
• Performing daily 3-way reconciliation for all Cash in-transit (CIT) deposits.
• Processing and preparation of cash consignments initiated through Citidirect for delivery to client premises via Cash in Transit (CIT) services.
• Scanning in-house checks and CIT cash deposit slips to TCS for processing. This also involves reconciliation to ensure that all the deposit slips scanned have been processed correctly.
• Verification of signatures on all payment instructions received.
• Booking of accounts receivables, sundry account items and ensuring prompt liquidation.
• Ensuring good KYC controls in order to mitigate fraud risk.
• Processing and reconciliation of CIT deposits initiated via Web POS.
• Receiving cheques over the counter, recording them and handing them over to clearing department for processing.
• Raising and following up with RMs on TOD requests for customers whose accounts are overdrawn.
• Daily reconciliation and processing nostro open items relating to cash deposits to the Central bank and FCY cash notes exported to authorized bank note dealers.
• Preparing teller cash reconciliation proofs at end of day to balance the cash position as in the system.
• Acting as a guard during the vault opening and closing process.
• Raising suspicious transactions to Compliance Head when there is suspicion.
• Reconciling suspense accounts to avoid aging entries that can lead to KRI breaches, this involves sending a report for pending Citidirect cash transactions to Citiservice such that Citiservice can advise the clients to come for the cash withdrawals.
• Raising CIT requests to the CIT vendor where the client has called and requested for the CIT pick/ delivery service.
• Scanning and uploading source documents for overrides onto the share point.
• Preparing the weekly report for large value cash transactions and sending it to Financial Intelligence Authority (FIA).
• Preparing source documents for e-recon proofing process and the surprise proofs.
• Preparing the daily currency position report and sending it to SCOO, Treasury and cash officer.

Key anticipated Challenges of the role:

• Handling high volumes of bulk cash deposits and payments.
• Fraudulent operating environment.
• Economic conditions that call for honesty & integrity.
• Late lunch hours due to serving clients up to 3:00pm.

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