Customer Care Officers x5 at Platinum Credit

The overall job purpose: To serve Customers in an effective and efficient way by handling customer related issues and complaints as per company rules and policies. .

Duties:
• Handle and resolve customer complaints at the branch.
• Report all complaints of fraud, misinformation to clients among others to management for quick action.
• Maintain a clear record/file for all complaints at the branch
• Report and record all complaints through Complaints Management System (CMS).
• Ensure all complaints are resolved with in 48hours to avoid litigations.

• Forward and follow up all customer requests like refunds, quotations, loan statements, clearance letters etc.
• Protect company image by being brand ambassadors
• Maintain a good relationship with clients by providing quick feedback
• Ensure loan payments with 24hours as per our promise
• Explain loan details to walk in clients in a satisfactory manner for example collection related issues in collaboration with the collection team.

Required Qualifications and Work Experience:
• Degree in a relevant field.
• At least 1 year of experience in the same field preferably in a Financial Institution.
• Must have good computer knowledge and skills.
• Experience in Customer Service
• Excellent interpersonal and communication skills.
• Excellent numerical and analytical skills.
• Relevant experience in a financial institution will be an added advantage.

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