KEY RESPONSIBILITIES:
- Manage large amounts of inbound and outbound calls in a timely manner
- Maintain customer satisfaction ratings based on explicit criteria set forth by the company
- Build sustainable relationships and engage customers
- Attend mandatory training sessions to stay updated on product or company policy change
- Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
- Input data into the company computer platform to keep each customer record updated
- Keep records of all conversations in our call center database in a comprehensible way
- Meet personal/team qualitative and quantitative targets
MINIMUM REQUIREMENT:
- The candidate must be proficient in either Eastern languages(Lugisu, iteso, kumam, and Japadhola) or Northern languages( Acholi, langi, lugbara, Alur, kakwa and Madi)
- A minimum requirement of a Bachelors degree from a reputable university.
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Strong computer skills
- High level of professionalism
Only short listed candidates will be short listed.
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